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Customer Help

We are always here to assist.

Common purchase queries answered

FAQs

We tend to use our reusable gift bags for family and they all know that they can reuse or return.  But you can always let the receiver know that it is reusable packaging and that if they aren’t going to be wanting to reuse it then you will happily have it back.  Or accept that it is part of the gift and they can do with it what they like!

The labour that goes into making the products is the largest part of the cost.  When you consider the cost to purchase wrapping and gift tags for every celebration, it doesn’t take long for these to become better value.

Inside Christmas crackers are paper crowns, these are reusable alternatives.  They can be use year after year and at lots of festive colour to your Christmas table.  With many people choosing to make their own crackers, these are an addition that completes them.

Something weird I made for my kids.  They loved it and we all wear our family crown on our birthdays.  Ours is made from a patchwork of scrap fabrics from old projects, so holds many memories for our family.  Friends and family saw us wearing it and requested their own.

  • Much of the fabric is second-hand – tablecloths, duvet covers, and even clothing are utilised.
  • Fabric is sourced from thrift shops, selling sites (eBay/vinted) and donations.
  • A significant proportion of our fabric is donated by families who have lost a loved one. Going through a family member’s possessions is incredibly hard and knowing what to do with crafting supplies can be overwhelming.  We will happily take donations of cotton or poly cotton fabric to save it from landfill and give it a new lease of life.

Anything in stock and already made will be posted with 3 working days.  Bespoke pieces will be made and posted within 14 days.  However, it is worth getting in touch if you need something quicker as this can be possible.

No problem – get in touch with my sister – Amelia Kennedy Designs.  She will handmake you an embroidered card using the most beautiful fabrics.  

Currently only the UK, but it’s something we’re looking into improving!

If you need to swap an item

Returns and Exchanges

Returns can be made within 14 days of posting on ready-made designs.  However, bespoke/custom products can’t be returned unless faulty.

Orders are posted using Royal Mail tracked 48.  You will be sent a tracking code once posted.